Refund policy
Return & Refund Policy 14 Aces Wild Last updated: April 2026
At 14 Aces Wild, we stand behind our custom printed products. Because these are made-to-order through third-party vendors, we have clear rules to protect both you and us.
Return Windows
- Apparel (T-shirts, hoodies, etc.): 30 days from delivery
- Mugs: 14 days from delivery
- Canvas Artwork: 14 days from delivery
What Qualifies Only manufacturing defects: wrong design printed, major print failure, item arrives damaged, or incorrect item shipped.
What Does NOT Qualify
- Buyer’s remorse or changed mind
- Wrong size or color choice
- “Doesn’t match my decor” or screen color differences
- Worn, washed, used, or tags removed items
- Damage caused after delivery
- Sale/clearance items (final sale)
Refund Types
- Defects (our/vendor error): Full refund or free replacement.
- Non-defect returns: Store credit only (minus original shipping).
Return Process
- Email 14AcesWild@gmail.com within the return window with your order number and clear photos of the issue.
- We review and coordinate with the vendor (usually within 48 hours).
- If approved, you’ll receive return instructions and the correct shipping address.
- You are responsible for return shipping costs unless it’s a vendor error.
- Once the vendor receives and inspects the item, we process the refund or credit.
Processing Time
- Refunds: 5–7 business days after vendor receives the item.
- Store credit: Issued immediately upon approval.
Important Notes
- All canvas artwork and custom prints are final sale except for proven manufacturing defects.
- Photos are required for every claim — no exceptions.
- Items must be returned in original packaging and sellable condition.
- We do not accept returns on opened or used mugs.
- International customers pay all return shipping and customs fees.
Questions? Email us at 14AcesWild@gmail.com with your order number. We reply within 1-2 business days.
Thank you for shopping at 14 Aces Wild.